: EnglishShort Description
: Conflict is a process every manager must handle in today's business world, and handling it well can make or break a manager. Learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results.
Learners will encounter five scenarios:
• Conflict Between Managers
• Handling Conflict
• Conflicting Advice
• Dealing With Peer Conflict
• A Sarcastic Subordinate
Upon completion, learners are given a summary of what they've learned for quick reference while at work.Instructor Description
: This course has a "Mentor Expert" helpdesk feature. Learners have the ability to submit questions directly to an expert in the field you are studying.Certification
This course does not require any additional purchases of supplementary materials.