: EnglishShort Description
: In today’s world of complex IT systems and technologies it is essential that IT professionals and those new to IT are able to demonstrate how to use and understand vendor products and software. This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.
This course includes an exam voucher for Microsoft 70-685 Exam!
This course also includes a Practice Lab! With our Practice Lab we cover topics for the Microsoft exam using real Microsoft equipment. The associated lab guides cover exam and real world scenarios carried out on real equipment.
Some of the key features and benefits of our Practice Lab are:
- Exam based practical tasks
- Real equipment, absolutely no simulations
- Access to the latest industry technologies
- Available anytime, anywhere on any device
- Break and Reset functionality
- No hardware or licensing costsInstructor Description
: Though this course is self-paced, it is supported by a client adviser. Client advisers are available to answer student questions and monitor student progress to ensure completion of the course. Motivating and encouraging students, the client adviser gives students inspiration to succeed.Certification
: Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.
This course includes all required materials.