Language: English
Short Description: A dental office assistant keeps the office running by handling scheduling, records, and insurance. The Dental Office Assistant course delivers all the latest information and skill practice you need to succeed, covering the functions of the dental business office, and detailing office technology and equipment. You’ll learn to handle clients through professional communication and critical thinking. And you’ll get in-depth instruction for scheduling, bookkeeping, electronic record regulations and insurance coding (including HIPAA and OSHA guidelines). The median pay for dental office assistants was $29,000 per year (approx. $14 per hour) in 2016. Employment is projected to grow 9 percent from 2016 to 2026.
ALSO: Upon successful completion of our Dental Office Assistant course, students will be prepared for an entry-level position as a Dental Office Assistant in a dental office setting and will be prepared to sit for the NCCB national certification exam to become a Certified Dental Office Assistant (CDOA). The cost for taking the certification exam is covered in the course fees.
Instructor Description: Though this program is a self-paced program it is supported by an educational mentor. Educational mentors are subject matter experts who have years of experience in their field as well as the necessary educational training and credentials to work as an expert. The mentor is available to answer any questions a learner may have including questions on course content, course material, certifications, and even industry questions. Mentors also monitor the progress of learners to ensure training retention and program advancement. In eLearning, motivation is a key tool to success. Because of this, mentors provide encouraging comments, feedback, and coaching to motivate learners throughout the duration of the program to support completion and success!
Certification: Upon successful completion of our Dental Office Assistant course, students will be prepared for an entry-level position as a Dental Office Assistant in a dental office setting and will be prepared to sit for the NCCB national certification exam to become a Certified Dental Office Assistant (CDOA). Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.
Requirements
All required reference materials are provided with this program. Technical requirements:
Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended
Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)
• Google Chrome is the best browser for this course
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Kindle Reader App may be needed for some reading assignments (No special equipment needed. This can be downloaded onto your computer.)
• Adobe PDF Reader
• Adobe Flash Player
• Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
• PowerPoint Viewer (Use this if you don''t have PowerPoint)
Hide Syllabus
Lesson 1
Dental Office Assistant Module 1
Introduction to the Dental Profession
• Orientation to the Dental Profession
• Good Personality Traits
• Education
• Members of the Dental Healthcare Team
• HIPPA
• OSHA
• Professional Ethics
• Legal Standards
• Patients’ Rights
• Professional Organizations
• Basic Dental Office Design
• Dental Anatomy
• Dental Numbering System
• Charting Methods
• Dental Procedures
• Chairside Dental-Assisting Duties
• Infection Control
Dental Office Assistant Module 2
Communication Skills in the Dental Office
• Interpersonal and Communication Skills
• Barriers to Effective Communication
• Improving Communication
• Telephone Techniques
• Written Correspondence
• Letter Writing Style
• Patient Relations
• Psychology and Positive Image
• Problem Solving
• Providing Outstanding Customer Service
• Dental Healthcare Team Communications
• Dental Practice Procedural Manual
• Organizational Conflicts
• Staff Meetings
Dental Office Assistant Module 3
Managing Dental Office Systems Part 1
• Computerized Dental Practice
• Selecting a Software Package
• Basic Operations of a Software Package
• Role of the Administrative Dental Assistant
• Daily Procedures with a Computerized System
• Patient Clinical Records
• Electronic Clinical Records
• Collecting Information
• Clinical Records Risk Management
• Information Management
• Filing Methods
• Filing Equipment and Supplies
• Preparing the Clinical Record
• Preparing Business Documents
Dental Office Assistant Module 4
Managing Dental Office Systems Part 2
• Dental Patient Scheduling
• Mechanics of Scheduling
• The Art of Scheduling
• Making Appointments
• Time-Saving Functions
• Recall Systems
• Classification of Recalls
• Methods for Recalling Patients
• Inventory Management
• Types of Supplies, Products, & Equipment
• Selecting and Ordering Supplies, Products, & Equipment
• Occupational Safety and Health Administration (OSHA)
• Dental Office Equipment
• Electronic Business Equipment
• Telecommunications
• Intraoffice Communications
• Office Machines
• Business Office Environment
Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures & Insurance
• Designing a Financial Policy
• Financial Policies
• Financial Policy Communications
• Managing Accounts Receivable
• Types of Dental Insurance
• Insurance Coding
• Organizing Insurance Coverage
• Types of Insurance Information Required
• Methods of Filing Insurance Claims
• Insurance Payments
• Insurance Tracking Systems
• Secondary Coverage
• Government Assistance
• Completing a Dental Claim Form
• Fraudulent Insurance Billing
Dental Office Assistant Module 6
Accounts Payable & Accounts Receivable
• Bookkeeping Procedures
• Organizing an Accounts Payable System
• Verification of Expenditures
• Check Writing
• Reconciling a Bank Statement
• Payroll
• Payroll Services
• Financial Records Organization
• Billing
• Managing Patient Transactions
• Reports
• Employment Strategies
• Managing Your Career
• Future Career Opportunities
• Assessing Yourself and Your Career
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