: When we think of marketing, we typically think of the activities that a for-profit company engages in. However, marketing is an important function for nonprofit organizations as well. Marketing is the way that nonprofits determine the needs of their clients and their donors. As in the for-profit world, nonprofit marketing includes advertising, promotion, public relations, and customer relationship management. This course examines how nonprofits use marketing to publicize their mission and to gather contributions of time and money. The course also discusses marketing planning in the nonprofit organization.
: This course has a "Mentor Expert" helpdesk feature. Learners have the ability to submit questions directly to an expert in the field you are studying.
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Lesson 1
After completing this course, you should be able to:
Define what marketing is within the nonprofit environment
Explain the service-intensive nature of nonprofit program activities
Explain how the marketing mix is expanded for service products (the Three Ps of Services Marketing)
Describe the importance of customer satisfaction and how expectations play a role in satisfaction with service products
Discuss the role of ethics in nonprofit marketing
Describe the importance of a nonprofit marketing plan
Describe how target markets can be identified for donors
Explain how new service products are developed by nonprofits
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