: Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. This course, Effective Emails, Memos, and Letters, will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.
: This course has a "Mentor Expert" helpdesk feature. Learners have the ability to submit questions directly to an expert in the field you are studying.
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Lesson 1
Recognize when it's appropriate to use an email, a memo, or a letter
Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
Consider primary and secondary uses for the email, memo, or letter
Explain how to facilitate both primary and secondary uses
Create a sample email, memo, and letter employing best practices
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