: First time managers have their work cut out for them, many new skills to learn, having to deal with different personalities, and greater responsibilities to accomplish. The Becoming a First Time Manager course provides a new, friendly approach for those charged with the task of management. This course encourages managers to take on the challenges of supervision and provides fast, powerful lessons to help increase productivity, unlock hidden talent, work with different types of people, communicate effectively, and diagnose problems. This course will assist the next generation of managers to succeed with flying colors, right from the start.
: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.
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Lesson 1
Becoming a First Time Manager Module 1
Leading People & Individual Differences
Module 1 focuses on learning what most employees want to gain out of their careers, and how to lead people effectively. We will learn to look at how to balance work and your personal lives when you take on the role of a manager so that your personal life doesn’t suffer. Finally, this module focuses on getting your employees to be productive and identifying strengths and weaknesses in your employees and using that knowledge to be productive in the workplace.
What do Employees Want?
Unleashing Productivity
Turning on Talent
Balancing Work and Life
Focusing on Ability
Becoming a First Time Manager Module 2
Leader Effectiveness & Optimizing Contributions
Module 2 discusses the best forms of communication and how to use open, two-way communications to get the best from each and every employee you are managing. Managing others requires that you learn the right questions to ask and listening to your employees to earn and maintain respect from within your department.
Open Two-Way Communication
What Works and What Doesn’t
Asking and Listening
Diagnosing Problems
Teamwork
Becoming a First Time Manager Module 3
Personal and Interpersonal Effectiveness
Managers are humans too, so it is imperative to learn how to handle stress without allowing anger and frustration to affect how you treat individuals who work for you. Module 3 focuses on owning your anger, asserting yourself without being aggressive, and tools for dealing with those difficult people you will encounter.
Staying on Top of Stress
Owning your Anger
Asserting Yourself
Rising to the Challenge
Dealing with Difficult People
Becoming a First Time Manager Module 4
Eliminating Conflict
Module 4 will identify barriers that can cause the workplace to lose effectiveness. Also, as a manager, it is imperative to be able to see signs of harassment and violence in the workplace and know how these can be avoided with good leadership.
Barriers to an Effective Workplace
Prevention of Harassment
Prevention of Workplace Violence
Defuse and Protect Employees
Good Leadership Strategies
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