: Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.
: This course is completely self-paced. Learners are provided access to the learner support helpdesk where they can ask any questions relating to the experience or curriculum.
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Lesson 1
Module 1-Discuss the role of emotional intelligence for managers
Module 2-Explain why improving emotional intelligence can have a positive impact on managerial performance
Module 3-Recognize the importance of emotional intelligence in successful management
Module 4-Discuss the nine key EI factors
Module 5-Apply EI factors to business management scenarios
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