Language: English
Short Description: Our Patient Advocacy course provides strategies for helping consumers overcome common challenges encountered in the U.S. healthcare system. These common challenges involve issues surrounding financing healthcare, receiving quality healthcare, ethics, cultural competency, preventive healthcare, mental healthcare, and community-based healthcare. Learn step-by-step methods for providing case advocacy for patients and a framework for policy advocacy, as well.
Instructor Description: This class supported by an Educational Mentor. Educational mentors have worked or are working in the subject they mentor. Educational Mentors review student work, student progress, and interact with students as needed. They respond to any questions or concerns you might have, as well as encouraging and motivating you to succeed.
Requirements
All required reference materials are provided with this program. Technical requirements:
Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended
Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)
• Google Chrome is the best browser for this course
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Kindle Reader App may be needed for some reading assignments (No special equipment needed. This can be downloaded onto your computer.)
• Adobe PDF Reader
• Adobe Flash Player
• Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
• PowerPoint Viewer (Use this if you don''t have PowerPoint)
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Lesson 1
Patient Advocacy Module 1
Advocacy in the U.S. Health System
• Advocacy From Outside the Health System
• Advocacy as an Underground Activity
• Advocacy as an Ethical Imperative
• Seven Common Problems for Healthcare Consumers
• The Poor Law Tradition
• Emphasis on Technology
• Lack of Diversity in Medical Personnel
• Medical Silos and Insular Care
• From History to Case and Policy Advocacy
• Case-Advocacy Interventions
• Eight Case-Advocacy Tasks
• Case Advocacy for a Very Sick Child
Patient Advocacy Module 2
Case Advocacy Skills
• Reading the Advocacy Context
• Case-Advocacy Triage
• Allocating Case-Advocacy Services
• Diagnosing Task
• Strategizing Task
• Implementing Task
• Assessing Task
• Progression Task
• Nature of Influence
• Empowering Consumers
• Promoting Ethical Conduct
• Ethical Reasoning
Patient Advocacy Module 3
Quality of Care and Cultural Competence
• Defining “Quality Healthcare”
• Criticisms of U.S. Healthcare in Addressing Illness
• Policy as it Pertains to Quality of Care
• Scenarios Encountered by Consumers
• From Case Advocacy to Policy Advocacy
• Conceptualizing Cultural Competency
• What it Means to Be Culturally Competent
• The Case for Providing Culturally Competent Services
• Policy and Regulatory Thicket
• Policy Advocacy to Promote Cultural Competence
• From Case Advocacy Scenarios to Broader Policy Issues
Patient Advocacy Module 4
Health Prevention and Financing
• Defining Prevention
• Threats to Health
• Prevention Goals and Strategies
• Barriers to Prevention
• Why U.S. Consumers Particularly Need Prevention
• From Case Advocacy to Policy Advocacy
• Helping Consumers Finance Their Healthcare
• Buck-Passing
• Seniors’ Angst
• Medical Wheel of Fortune
• Ripple Effects of Health Costs and Coverage
• Protecting Consumers With Respect to Health Coverage
Patient Advocacy Module 5
Mental Health and Community-Based Care
• Mental Distress Often Experienced by Consumers
• Who Attends Consumers’ Mental Health Needs
• Why Consumers Turn to Health Settings
• Liabilities in the Policy and Regulatory Thicket
• Scenarios Encountered by Case Advocates
• Helping Consumers Receive Community-Based Care
• Consumer’s Health Ecosystems
• Community-Based Health Services
• Fifteen Case Advocacy Scenarios
• Assets and Liabilities
Patient Advocacy Module 6
Policy Advocacy
• Importance of Policy Advocacy
• Policy Advocacy Framework
• Surmounting Fatalism, Controversy, and Vested Interests
• Policy Advocacy in Four Settings
• What Advocates Seek to Change
• Using Policy to Embed Advocacy in Health Organizations
• Health Advocacy in Communities
• Policy Advocacy in Electoral Settings
• Policy Advocacy in Legislative and Regulatory Settings
• Advocating for Regulatory Changes
• Establishing a Policy Agenda in Specific Health Settings
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