: Whether adopting new technology or adapting to a drastic shift in an organization's core focus, managers play a fundamental role in effecting changes. Based on D. Quinn Mills' book, Leadership: How to Lead, How to Live, a text used at Harvard Business School, this course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.
: This course has a "Mentor Expert" helpdesk feature. Learners have the ability to submit questions directly to an expert in the field you are studying.
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Lesson 1
After completing this course, you should be able to:
Discuss organizational change and the forms it can take
Describe Kotter's Eight Step Process recommended for implementing change successfully
Outline Lewin's model of change and discuss its limitations
Identify the factors a leader or manager can employ to promote change
Discuss the underpinnings of resistance to change and how to overcome it
Describe the five-step ADKAR model for change management
Discuss the three steps of the Cisco Change Roadmap
Understand strategic change and mastering a changing environment
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